Last Updated: October 15, 2025
At Gritty Rags, we are committed to your satisfaction with every purchase. This Refund and Returns Policy sets forth the terms and conditions under which you may return items or request a refund for products purchased from our print-on-demand T-shirt website at grittyrags.com. Please review this policy carefully, as it governs all orders placed with us. We reserve the right to modify this policy at any time, with updates posted on our website.
Overview
Return Window: All return requests must be submitted within 7 days of delivery. Returns or refunds will not be processed after this period.
– Eligible Reasons: Returns and refunds are available solely for manufacturer defects or items damaged in transit, provided you supply supporting evidence. We do not accept returns for customer-related issues, such as incorrect selection of size, color, or design.
– Condition Requirement: To qualify for return, the T-shirt must remain unused, unworn, unwashed, and in its original condition, including all tags, packaging, and components. Items exhibiting wear, alterations, damage, or missing elements are ineligible.
– Case-by-Case Review: Each return or refund request is evaluated individually. We reserve the right to approve or deny requests that fail to comply with these criteria.
Exempt Products
As Gritty Rags specializes exclusively in T-shirts, the following categories are not eligible for returns or exchanges due to personalization or other factors:
– Customized or personalized items (beyond standard print-on-demand designs)
– Items purchased during sales or clearance events
How to Request a Return or Exchange
- Initiate Contact: Submit your request via email to support@grittyrags.com within 7 days of delivery. Include your order number, product details, reason for return, and relevant photographs (e.g., for damage or defects).
- Submit Evidence: For transit damage, provide clear photographs or video documentation. For defects, furnish a detailed description of the issue.
- Follow Instructions: Upon approval, we will issue a Return Authorization (RA) number and return shipping guidelines. Securely package the item in its original materials, affix the RA number, and return it to the designated address provided in our response.
- Your Responsibilities: You bear the cost of return shipping. We advise using a traceable service and obtaining insurance to safeguard against loss or damage en route. We are not responsible for items lost or damaged during return transit.
For assistance, please email support@grittyrags.com—we are available to support you.
Refunds
Eligibility: Refunds are granted only for approved returns arising from manufacturer defects or verified transit damage. Funds will be returned to your original method of payment.
– Processing Timeline: Upon receipt and inspection (typically 3-5 business days), eligible refunds will be processed within 7-14 business days. Note that your financial institution may require additional time (up to 30 days) to reflect the credit.
– Shipping Deductions: Original shipping fees are non-refundable. Return shipping costs may also be deducted from the refund amount.
– Discounted Purchases: T-shirts bought with coupons, discounts, or during promotional periods are ineligible for refunds, returns, or exchanges.
Exchanges
– Exchange Terms: Exchanges are limited to defective or damaged items and will consist of an identical replacement (same size, color, and design). Requests for different sizes, styles, or enhancements are not permitted.
– Procedure: Adhere to the return request process outlined above. If approved, the replacement will ship upon inspection of the returned item.
– Shipping Costs: You are responsible for return shipping. Shipping for approved replacement items is provided at no cost; otherwise, additional charges may apply.
Shipping and Delivery
Return Shipping: As stated, return shipping is at your expense. Delivery estimates for returns or exchanges vary by location and carrier (generally 5-10 business days within the U.S., longer for international shipments).
– International Shipments: For orders outside the United States, you are liable for any applicable customs duties, taxes, or fees on returns or replacements.
– Non-Refundable Fees: All original shipping charges remain non-refundable, regardless of approval.
Order Cancellations
Orders may be canceled prior to production commencement (ordinarily within 24 hours of purchase). Contact support@grittyrags.com without delay to request cancellation. Once production begins, cancellations are not feasible, and no refunds will be issued.
Lost or Delayed Shipments
In the event of a lost or delayed order, notify us at support@grittyrags.com with your tracking information. We will coordinate with the carrier to investigate. Resolutions, including refunds or reshipments, are determined on a case-by-case basis following review.
Privacy and Data
Your personal data is managed in accordance with our Privacy Policy. Processing return requests may involve sharing necessary order and shipping information with third-party logistics providers.
Governing Law
This policy is governed by the laws of the State of New Mexico, United States, excluding any principles of conflicts of law.
Should you have questions regarding this policy, contact support@grittyrags.com. Thank you for choosing Gritty Rags—continue to embrace the grind.